Terms & Conditions

Last updated: October 30, 2026

These terms apply to the use of nestcleaningco.com and to the cleaning services provided by ReNew Shield Solutions LLC d/b/a Nest Cleaning Co. ("Nest Cleaning Co.", "we", "us"). By requesting a quote or booking a service you agree to them. They are written to be read, not to be impenetrable, and if anything here is unclear you are welcome to ask before you book.

What we do, and what we do not do

Nest Cleaning Co. is a cleaning company. We provide residential cleaning, deep cleaning, move-in and move-out cleaning, post-construction and post-remediation cleanup, office and commercial cleaning, short-term rental turnovers, and listing-ready cleaning.

We do not perform mold testing, mold removal, remediation, construction, or demolition, and we do not hold ourselves out as qualified to do so. We are not a remediation contractor. Where we clean after a remediation project, the decision that an area is cleared and safe to reoccupy belongs to the remediation company and any testing professional involved, never to us. If we find contamination such as mold outside the area we were engaged to clean, we will stop, point it out to you, and leave it alone. Bringing the remediation contractor back in to assess and address it is the property owner's responsibility.

Nest Cleaning Co. Booking Terms

Version: October 30, 2026

Thanks for booking with us. These terms explain what you can expect from us and what we ask of you, so the day of your clean goes smoothly for everyone.

1. Getting in

Please make sure we can get in at your booked time. You don't need to be home: a door code, lockbox or spare key works great. If we arrive and can't get in, we'll call and text you and wait up to 30 minutes. If we still can't get in after that, we'll have to leave, and a no-access fee of 50% of your booking price applies. That fee covers the time your cleaning team set aside for you. If you know access will be a problem, let us know at least 48 hours ahead and we'll move your clean at no charge.

2. When your home needs more than we quoted

Your price is based on what you told us about your home. Sometimes we arrive and find more than expected, like heavy buildup, lots of pet hair, or construction or remodel dust. When that happens, we'll talk with you before we start, and you can choose to:

• approve the extra time, billed at the hourly rate for the service you booked (standard, deep or post-construction);
• have us focus on your top priorities within the time you booked; or
• reschedule.

We'll tell you the hourly rate before you decide. Construction or remodel dust is billed at our post-construction rate. If we can't reach you, we'll clean the most important areas within the time you booked, and we won't charge any extra time without your OK.

3. Pets

We love pets. Please tell us about them when you book, and keep them secured or in a closed room while we clean, for their safety and ours. Please pick up any pet waste before we arrive. If we do find a mess, we'll decide the best way to handle it on the day. There's no pet fee.

4. Cancelling or rescheduling

Life happens. If you need to cancel or move your clean, please give us at least 48 hours' notice and there's no charge. Inside 48 hours, a fee of 50% of your booking price applies. Two exceptions:

• Changes made within 2 hours of booking are always free.
• Ongoing clients get one free late change before the fee starts to apply.

If we ever have to cancel on you, we'll tell you as early as we can, and there's never a charge to you.

5. Recurring cleaning discounts

Weekly (15% off), every-two-weeks (10% off) and monthly (5% off) schedules are discounted because a regular schedule lets us plan ahead. In return, we ask you to stay on your schedule for at least 3 months from your first recurring clean. If you end it sooner, the discount is charged back on the visits you've already had, so they're billed at our one-time price. Nest may waive the charge-back at its discretion. After 3 months, you can change or stop any time with 48 hours' notice.

You can pause any time with 48 hours' notice. A pause keeps your schedule open, so there's no charge-back for it, and your 3 months pick up again when your cleans restart. The 15% new-customer discount on your first clean is yours to keep: it's never charged back.

6. Hiring your cleaner

Our cleaners are part of the Nest team, and we put real time and money into finding and training them. While you're a client, and for 12 months after your last clean, please don't hire a Nest cleaner directly, or through another company, to clean for you. If you do, a replacement fee of $3,000 applies. If you'd like more of a particular cleaner's time, just ask us. We're happy to set that up.

7. Payment and your card on file

Saving a card authorizes us to charge it for:

• your clean, after it's done and the final price is confirmed;
• any fee in these terms: the no-access fee, a late cancel or reschedule fee, extra time you approved, a recurring discount charge-back, or the replacement fee.

We charge nothing when you save the card. Your card is held by Square, our payment processor, and we never see or store the full number.

8. Our guarantee

If something we agreed to clean wasn't done right, tell us within 24 hours and we'll come back and fix it at no charge. The guarantee covers re-cleaning those areas. It isn't a refund guarantee.

9. Your belongings

Please put away breakables and valuables before we arrive, so they stay safe and your team can focus on cleaning. Nest isn't responsible for items left out or for damage that was there before your clean. If anything concerns you after your clean, please tell us within 24 hours and we'll look into it right away. If we cause any damage, we'll take care of it through our insurance.

10. These terms

The version you accepted when you booked is the one that applies to that booking. If we update the terms, we'll show you the new version before your next booking. For office, Airbnb and post-construction work, your written quote may set different terms. Where it does, the quote applies.

Questions? Call or text (720) 481-4072.

Quotes

Quotes are free, given in writing, and carry no obligation. Quotes are valid for 30 days unless we say otherwise on the quote itself.

Keys, codes and utilities

Any key or entry code you give us is kept secure and used only to perform the work you have booked. Tell us in advance about alarm systems and any area you would rather we did not enter.

We need working utilities, in particular running water, electricity, and adequate lighting, to do the job properly. If they are unavailable we may have to reschedule.

Payment

Payment is due on completion of the work unless we have agreed different terms with you in writing. For recurring and commercial arrangements, invoicing terms are set out in the quote or agreement for that work. Section 7 of the Booking Terms above explains how a saved card is used.

Discounts and offers

Current offers, including the first-clean discount, recurring schedule discounts, and the referral credit, are described on the relevant pages of this site. Offers apply to services booked while they are advertised, and we may change or withdraw them at any time without affecting work already booked. Section 5 of the Booking Terms above explains how recurring discounts work. Unless we say so explicitly, offers do not stack with one another.

Insurance and liability

Nest Cleaning Co. carries liability insurance, and every job is covered. If we damage something, tell us as soon as you notice and we will work with you and our insurer to resolve it.

There are limits on what we can reasonably take responsibility for:

• Pre-existing damage and wear. Surfaces, grout, finishes, and fixtures that are already worn, stained, cracked, loose, or failing may not come clean, and cleaning may make an existing fault visible. That is not damage we caused.
• Items of exceptional value. Please put away or tell us about anything irreplaceable, highly fragile, or of unusual value before we arrive, so we can work around it.
• Surfaces requiring specialist treatment. If a surface needs a particular product or method, tell us. We are not responsible for damage to a surface whose special requirements we were not told about.
• Outcomes outside our control, such as odours, staining, or contamination that cleaning alone cannot resolve.

To the fullest extent Colorado law allows, our total liability arising out of any job is limited to the amount you paid us for that job, and we are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot lawfully be limited.

Your property and our people

We ask that the working environment be safe. If our team encounters conditions that are unsafe, including biohazards we were not told about, aggressive animals, or threatening behaviour, we may stop work and leave. Work stopped for those reasons is chargeable.

Photographs

The before-and-after and interior photographs on this website are representative stock images, labelled as such, and are not photographs of customer properties. We will not photograph your property for marketing use without asking you first.

This website

The content, design, text, and logo on this site belong to ReNew Shield Solutions LLC d/b/a Nest Cleaning Co. and may not be copied or reused without permission. We keep the site accurate and current as best we can, but service descriptions and prices may change, and nothing on the site is an offer capable of acceptance until we have given you a quote.

This site links to third-party sites and embeds a map. We are not responsible for the content or privacy practices of sites we link to.

Privacy

How we handle personal information is set out in our Privacy Policy, which forms part of these terms.

Governing law

These terms are governed by the laws of the State of Colorado. Disputes will be handled in the state or federal courts located in Colorado. If any part of these terms is found unenforceable, the rest continues to apply.

Before anyone reaches for a court, we would much rather you called us. Most things get sorted out in a phone call.

Changes

We may update these terms. The version in force for your job is the one published when you booked it. The date at the top of this page shows when it last changed.

Contact us

ReNew Shield Solutions LLC d/b/a Nest Cleaning Co.
Email: juan@nestcleaningco.com
Phone: (720) 481-4072
Colorado, United States