On the dayWhat to expect on the day
We arrange access ahead of time for every visit, whether that means the seller or agent meeting us there, a smart lock code, or a lockbox key. That is confirmed in advance, so it is rare, but if we can't get in, we'll call and text you and wait up to 30 minutes, and after that a no-access fee of 50% of the booking price applies.
A quick, on-the-spot ask, like reaching under a bed, is handled at no extra charge while we are already there. A priced add-on such as inside the oven or inside the refrigerator is quoted on the spot and added to your final bill. Something bigger works more like its own job: we agree on a price before starting, or schedule it for another visit.
We ask for 48 hours notice to cancel or reschedule a visit. A late cancellation or reschedule carries a fee of 50% of the booking price, with a short grace period right after booking; ongoing clients get a one-time waiver before the fee applies.
The whole visit, from the quote form to the finished clean, is laid out step by step on our process page.
Need something else? Nest also offers residential cleaning, deep cleaning, move-in and move-out cleaning, post-construction and post-remediation cleanup, office and commercial cleaning, and Airbnb and rental turnovers. What each service covers, room by room, is on the house cleaning checklist, common questions are answered on the FAQ, and every city we cover is listed under service areas.