What to expect on the day
We arrange access ahead of time for every visit, whether that means the seller or agent meeting us there, a smart lock code, or a lockbox key. That is confirmed in advance, so it is rare, but if we cannot reach anyone and cannot get in, we will try to make contact and may need to cancel that visit.
A quick, on-the-spot ask, like reaching under a bed, is handled at no extra charge while we are already there. A priced add-on such as inside the oven or inside the refrigerator is quoted on the spot and added to your final bill. Something bigger works more like its own job: we agree on a price before starting, or schedule it for another visit.
We ask for 48 hours notice to cancel or reschedule a visit. A late cancellation carries a $25 flat fee; ongoing clients get a one-time waiver before the fee applies.