On the dayWhat to expect on the day
Commercial properties typically already have their own lockbox and key set up on site for after-hours access. That is confirmed in advance, so it is rare, but if access is not where it should be, we'll call and text you and wait up to 30 minutes, and after that a no-access fee of 50% of the booking price applies. Your written quote may set different terms; where it does, the quote applies.
We do not sign confidentiality agreements by default, but we are glad to if your business requires one. We never move, touch, or discard papers or items left on desks: cleaning there is limited to dusting and general tidying, alongside common areas like bathrooms, break rooms, and ovens.
A quick, on-the-spot ask is handled at no extra charge while we are already there. A priced add-on such as interior windows or inside the refrigerator is quoted on the spot and added to your invoice. Anything larger, like a post-renovation cleanup, works more like its own job: we agree on a price before starting, or schedule it as a separate visit.
The whole visit, from the quote form to the finished clean, is laid out step by step on our process page.
We ask for 48 hours notice to cancel or reschedule a visit. A late cancellation or reschedule carries a fee of 50% of the booking price, with a short grace period right after booking; ongoing clients get a one-time waiver before the fee applies.
Need something else? Nest also offers residential cleaning, deep cleaning, move-in and move-out cleaning, post-construction and post-remediation cleanup, Airbnb and rental turnovers, and listing-ready cleaning. What each service covers, room by room, is on the house cleaning checklist, common questions are answered on the FAQ, and every city we cover is listed under service areas.